What it takes to deliver the best experience
Defined by Fred Anderson Kia of Raleigh 5 ⭐️ Review Feedback in 2020
What it Takes
My experience with Anthony Sambrano made leasing a care so much easier he was very helpful and the day I went to pick my car up he explained a lot of options that I didn’t have before.
I was completely taken care of. Javier was knowledgeable, polite, engaging and helpful. There was no overselling and I was made aware of everything I had access to as well as how to use functions in my new car. Would definitely recommend!
Don and Justin were very supportive and helpful during my car buying experience. Don did a great job of informing me about the vehicle, not putting pressure on me to buy the vehicle and listening to all questions that I had. I have never had such a pleasant car buying experience before. Thank you!
Trend: Helpful, as defined by your customer, means knowledgeable about the vehicle, patient, and understanding.
I was in the market for a good used vehicle.i found one i was interested in and left my contact information.The very next morning the salesman (Anthony S) returned my call.When i got to the dealership he had pretty much eveeything in order for me to test drive.His service was great and very professional.
Wendell was very professional and not pushy at all. He worked with our budget and found us a great car. He was always available to text or talk too, even when the dealership was closed on Sunday. The finance guy was also very good. I definitely would recommend the dealership, and especially Wendell.
Rhonda Klumick Heumann
When I arrived I was greeted with a hardy good morning and a great smile I was surprised at the way social distancing and contact with me the customer was being treated. It made me feel very comfortable. Then we went straight to work to try to find a car i would love which I did. No high pressure tactics. All the work was professional and he made me comfortable. In fact all the employees treated me with respect and kindness. Thank you for being so knowledgeable and efficient in taking care of me your customer.
Trend: Professional, as defined by your customer, means prompt, not pushy, and not high pressure.
This was the best experience I have ever had buying a car…the salesman was not pushy, he was available when a question needed answering , he and his General Manager were very friendly. You felt like you were the most important person on the showroom floor, they went out of there way to make sure I was satisfied with all the aspects of doing business with them. Lee Mckoy’s service and follow up was first class. I would recommend Lee McKoy to all my friends and any one else that asked. You will not get better service and sales people who care any place else in North Carolina and I can speak from experience having check them out with visits and phone calls. This is my fifth or sixth Kia purchased from Fred Anderson and the service seems to get better with each visit and Lee is my number one.
Smoothest experience of all the dealerships I have been to. Did not coerce us to get any extra plans, packages and very friendly. Shared useful information. Anthony Sambrano deserves a special mentions as he made sure that everything is at the five star level.
Trend: Friendly, as defined by your customer, means prompt, not pushy, and not high pressure.
Experience in Numbers
5 star reviews
⭐️ average rating