Interest Rate Calls
Target customers who have a high interest rate to see if they’re interested in looking into something newer, with the possibility of a lower interest rate.
I work in Customer Relations specializing in high interest rates. I wanted to touch base with you because you may qualify for our Loyalty Program to where we could potentially cut your interest rate and maybe even lower your payments. If you have made all your payments on time and have not refinanced, you should qualify.
Is that something you would like to look into with us?
Great, when can you come in so we can go over everything with you?
“Hi Mr. Walker, did I catch you at a good time?”
“Great this is Laura Reynes calling from Fred Anderson Nissan of Raleigh. I’m calling because…”
“Thank you for your previous interest..”
“Thank you for taking a moment to speak with me..”
Are you thinking morning or afternoon? Earlier or later? 1pm or 5pm? When most likely?
“That’s not the most important thing. The most important thing is that you stay happy with your Highlander, and we intend to keep you that way. Anytime we can be of any assistance at all please don’t hesitate to give us a call.”